Welcome to Sunrisers India. By accessing or using our website and transportation, logistics, freight, shipment tracking and related services, you agree to comply with and be bound by the following Terms & Conditions. Please read these terms carefully before using our website or services.
By accessing this website or booking, using, or enquiring about any service provided by Sunrisers India, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
If you do not agree with any part of these terms, please do not use our website or services.
Sunrisers India provides transportation and logistics services, including:
Road Freight Transportation
Part Truck Load (PTL)
Full Truck Load (FTL)
Train Freight Transportation
Air Freight Transportation
Premium Delivery
Normal Delivery
Door-to-Door Delivery
Pickup and Delivery Services
Appointment Delivery
Non-Appointment Delivery
Mall Delivery
Shipment Tracking
Service availability, delivery timelines and transportation modes may vary depending on the shipment, destination, route and other operational factors.
Customers are responsible for providing accurate and complete information while booking or submitting a shipment.
The information provided may include:
Sender's name and contact details
Receiver's name and contact details
Pickup and delivery address
Shipment description
Quantity and weight of goods
Required delivery service
Other information necessary for transportation
Sunrisers India shall not be responsible for delays, additional charges or delivery issues caused by incorrect, incomplete or misleading information provided by the customer.
Customers are responsible for ensuring that their goods are properly packed and secured before handing them over for transportation.
Packaging should be suitable for the nature of the goods and capable of protecting the shipment during normal handling and transportation.
Sunrisers India may refuse to accept improperly packed, unsafe or unsuitable shipments.
Customers must not send goods that are prohibited or restricted under applicable laws, regulations or transportation requirements.
Prohibited or restricted items may include, but are not limited to:
Illegal goods or substances
Explosive or hazardous materials
Flammable materials
Dangerous chemicals
Weapons and ammunition
Contraband goods
Goods prohibited by applicable government regulations
Any other goods that cannot legally or safely be transported
Sunrisers India reserves the right to refuse, hold, inspect or take appropriate action regarding shipments that violate applicable laws or transportation requirements.
Transportation charges may depend on factors such as:
Shipment weight and dimensions
Transportation mode
Pickup and delivery location
Type of service selected
Nature of goods
Delivery requirements
Applicable taxes, duties or additional charges
Any additional charges arising due to incorrect shipment information, special handling, storage, re-delivery, remote locations or other applicable circumstances may be payable by the customer.
Estimated delivery timelines are provided based on the selected service and available transportation arrangements.
Delivery may be delayed due to circumstances including:
Traffic or road conditions
Weather conditions
Natural disasters
Transportation disruptions
Government restrictions
Public holidays
Operational issues
Incorrect address or contact information
Receiver unavailability
Events beyond our reasonable control
Sunrisers India will make reasonable efforts to deliver shipments within the applicable estimated timeline but does not guarantee delivery on a specific date unless expressly agreed otherwise.
Customers may use the shipment tracking facility available on the website to check available shipment information.
Tracking information may be updated periodically and may not always represent the real-time physical location of a shipment.
Sunrisers India shall not be responsible for temporary inaccuracies, delays in tracking updates or technical interruptions affecting the tracking facility.
Customers are responsible for ensuring that the pickup and delivery addresses and contact information provided to Sunrisers India are accurate.
If the receiver is unavailable, the address is incorrect, access is restricted, or delivery cannot be completed for reasons beyond Sunrisers India's control, additional delivery attempts, storage or related charges may apply.
Sunrisers India takes reasonable measures to handle shipments during transportation. However, transportation involves certain inherent risks.
Any claim relating to loss, damage or shortage should be reported to Sunrisers India within the applicable period and supported by relevant shipment and claim documents.
The liability of Sunrisers India, if any, shall be subject to the applicable service terms, declared shipment value, available documentation and applicable laws.
Customers agree to:
Provide accurate shipment information.
Properly pack and label goods.
Provide valid sender and receiver details.
Comply with applicable laws and regulations.
Not submit prohibited or restricted goods.
Pay applicable transportation and additional charges.
Cooperate with pickup and delivery requirements.
You agree to use the Sunrisers India website only for lawful purposes.
You must not:
Use the website for fraudulent activities.
Submit false or misleading information.
Attempt to gain unauthorized access to the website or its systems.
Interfere with website functionality.
Introduce malicious software or harmful code.
Copy or misuse website content without authorization.
All website content, including text, logos, graphics, images, designs, icons and other materials, may be protected by applicable intellectual property laws.
You may not reproduce, modify, distribute, publish or commercially use website content without prior written permission from Sunrisers India, except where permitted by applicable law.
The website may contain links or references to third-party websites or services.
Sunrisers India does not control third-party websites and is not responsible for their content, availability, policies or practices.
Users should review the terms and privacy policies of third-party websites before using their services.
To the extent permitted by applicable law, Sunrisers India shall not be liable for indirect, incidental, special or consequential losses arising from the use of our website or services.
This may include losses resulting from delays, business interruption, loss of profits or other indirect losses, except where liability cannot legally be excluded.
Sunrisers India shall not be held responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control.
Such circumstances may include natural disasters, severe weather, war, strikes, government actions, transportation disruptions, civil disturbances, pandemics, technical failures or other unforeseen events.
Sunrisers India reserves the right to update or modify these Terms & Conditions at any time.
Changes will become effective when they are published on this website. Users are encouraged to review this page periodically for updates.
Information submitted through our website or while using our services may be handled in accordance with our Privacy Policy.
By using our website and services, you acknowledge that you have read and understood the applicable privacy practices.
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes arising in connection with these Terms & Conditions or our services shall be subject to the jurisdiction of the appropriate courts in Jaipur, Rajasthan, unless otherwise required by applicable law.
If you have any questions regarding these Terms & Conditions or our services, please contact us:
Sunrisers India
2nd Floor, B-2/24, Chitrakoot, Mall of Jaipur, Ajmer Road, Gandhi Path, Vaishali Nagar, Jaipur 302012 (Raj.)
Phone: 9216030779
Email: info@sunriserindia.com
By using the Sunrisers India website and services, you acknowledge that you have read, understood and agreed to these Terms & Conditions.
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